Refunds & Returns
1. 15-Day Return Window
You have 15 days from the date you receive your item to request a return or refund.
To be eligible, the item must be:
🔹 Unused
🔹 In its original packaging
🔹 In the same condition that you received it
🔹 Accompanied by proof of purchase (order number or receipt)
Items returned without prior approval may be rejected.
2. Non-Returnable Items
Certain items cannot be returned, including:
🔹 Perishable goods
🔹 Personal care items (if opened)
🔹 Sale or clearance items
🔹 Digital products
🔹 Gift cards
If you are unsure whether a product is returnable, contact us before purchasing.
3. Return Approval Process
To start a return, you must:
🔹 Email us at Infoconnectcart@gmail.com
🔹 Include your order number, the item you wish to return, and the reason
🔹 Wait for our approval and return instructions
Returns sent without authorization will not be accepted.
4. Shipping Fees for Returns
🔹 Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
🔹 Shipping fees paid at checkout are non-refundable.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
🔹 Contact us within 48 hours of delivery
🔹 Provide photos of the item and packaging
We will send a replacement or issue a full refund at no additional cost to you.
6. Refunds
Once your return is received and inspected:
🔹 We will notify you of approval or rejection
🔹 Approved refunds will be processed to your original payment method
🔹 Refund processing time is typically 3–7 business days, depending on your bank or payment provider
We may deduct a restocking fee if the item shows signs of use, damage, or missing parts.
7. Exchanges
We allow item exchanges within the 15-day window.
Exchanges are subject to product availability. If the item is unavailable, we will issue a refund instead.
8. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once shipped, the order cannot be canceled and will be treated as a return.
9. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
🔹 Check your bank account again
🔹 Contact your credit card company
🔹 Contact your bank. If you still have not received your refund, email us at Infoconnectcart@gmail.com.
10. Contact Us
For any questions regarding returns or refunds, please reach out:
📧 Infoconnectcart@gmail.com
📍 Connect Cart LLC
30 N Gould St Ste R, Sheridan, WY 82801